Privacy Policy

At Top Choice Appliances, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we collect include:

1.1 Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

Your name, email address, phone number, and billing/shipping address.
Payment information (e.g., credit card details) for processing transactions.
Communications with our customer service team.

1.2 Information Collected Automatically

When you browse our website, we may collect:

Your device’s IP address, browser type, and operating system.
Information about your browsing behaviour, such as pages visited and products viewed.
Cookies and similar tracking technologies (see Section 7 for details).

1.3 Information from Third Parties

We may receive information from third-party services, such as payment processors, shipping carriers, or analytics providers, to facilitate transactions and improve our services.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders, including shipping and returns.
To communicate with you about your orders, account, or inquiries.
To send you promotional emails (with your consent) about new products, offers, and updates.
To improve our website, services, and customer experience.
To comply with legal obligations and protect against fraud or unauthorized transactions.

3. Your Consent

3.1 Obtaining Consent

By providing your personal information during a transaction, you consent to its collection and use for that specific purpose.

For secondary purposes, such as marketing, we will seek your explicit consent or provide an option to opt-out.

3.2 Withdrawing Consent

You may withdraw your consent at any time by:

Contacting us at sales@tca.gi.
Using the unsubscribe link in our marketing emails.
Mailing us at:
Top Choice Appliances
Block 4, Water Gardens, Gibraltar, GX11 1AA

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

To third-party service providers (e.g., payment processors, shipping carriers) who assist us in operating our business.
To comply with legal obligations, such as responding to subpoenas or court orders.
To protect our rights, property, or safety, or to investigate fraud or violations of our Terms of Service.
In the event of a business transfer, such as a merger or acquisition, your information may be transferred to the new owner.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.

While we strive to protect your data, no method of transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us.

6. Third-Party Services

Our website uses third-party services, such as payment gateways and analytics providers, which have their own privacy policies. We recommend reviewing their policies to understand how your information is handled.

Please note:

If you are redirected to a third-party website, this Privacy Policy no longer applies.
Third-party providers may be located in jurisdictions with different data protection laws. By using our services, you consent to the transfer of your information to these jurisdictions.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. The types of cookies we use include:

7.1 Essential Cookies

These cookies are necessary for the website to function properly and enable core features such as secure browsing and session management.

7.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymized data.

7.3 Functional Cookies

These cookies enable additional functionality, such as remembering your preferences or shopping cart contents.

7.4 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more information about cookies and how to control them, visit All About Cookies.

8. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

Order information is retained for accounting and tax purposes.
Marketing preferences are retained until you withdraw your consent.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct or update your information.
Deletion: Request that we delete your information, subject to legal obligations.
Objection: Object to the processing of your information for certain purposes.
Data Portability: Request a transfer of your information to another service provider.

To exercise these rights, please contact us at sales@tca.gi.

10. Age of Consent

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have given consent for any minor dependents to use this site.

11. Children’s Privacy

Our Services are not intended for use by children under the age of 18.

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us.

If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.